Refund Policy — Encoder IPTV 4K

Refund Policy

Effective Date: October 2025

At Encoder IPTV 4K, we strive to provide complete satisfaction with every purchase. This Refund Policy explains the conditions under which a refund may be requested or issued for your IPTV subscription.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

The service has not been delivered or activated after successful payment.
Technical issues prevent access to Encoder IPTV 4K and cannot be resolved within 48 hours of reporting.
Duplicate transactions or accidental overcharges.

2. Non-Refundable Cases

Once a subscription has been activated or credentials issued.
Issues caused by user-side errors, poor internet connection, or incompatible devices.
Payments made via cryptocurrency (due to irreversible blockchain transactions).
Purchases made through third-party resellers (contact the reseller directly).

3. How to Request a Refund

To request a refund, please contact our support team with the following information:

Payment receipt or order ID
Registered email address or username
Brief description of the issue

Contact our Support Team:

Email: [email protected]
WhatsApp: +33 7 77 17 51 53
Telegram: @SOFTWAREPRO

4. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment method. PayPal and card refunds are usually faster, while bank transfers may take longer.

5. Chargebacks

Unauthorized chargebacks without prior communication may result in account suspension. Please contact us first to resolve any billing issues quickly and professionally.

6. Policy Updates

We may update this Refund Policy as needed. Any changes will be reflected on this page with an updated effective date.